Returns & Exchanges
S. Feldman Housewares strives to ensure your complete satisfaction with every purchase; if you are not entirely happy, we accept returns on most unused items within 30 days of delivery. Please ensure all returned products remain in their original packaging and include all accessories to qualify for a full refund.
Initiate Your Return
Contact our customer service team via email or phone with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the item in its original box with all manuals and components, ensuring the RMA number is clearly written on the outside of the shipping carton.
Ship the Item
Send your package back to our Madison Avenue location using a trackable shipping method like UPS or FedEx for your protection.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing